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Emergency Dispatcher

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Job Reference: G4S/TP/3488096/107506
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: C$22.86
Location: 9618 42 Ave Edmonton, Alberta
G4S Region: North America

G4S Business Unit:Canada
Closing Date: February 12, 2018
Package Description: Emergency Dispatcher

Job Introduction:


This position description assumes that the individual has satisfied all basic requirements for employment by G4S Secure Solutions (Canada) Ltd., including, but not limited to: security licence validation and criminal police information check as applicable (CPIC), credit reference(if applicable), background check, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED). Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee. The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management.

Role Responsibility:

We have an excellent opportunity for just East of Fort Saskatchewan for a Security Professional at the Shell Scottford refining facility. This facility is one of North America’s most efficient, modern and integrated hydrocarbon processing sites, converting oil sands derived bitumen into finished products via upgrading, refining, and chemical products.

Duties and Responsibilities Include but are not limited to:

  • A dispatch position at the Shell Scotford facility offers dedicated services associated with Emergency Response Dispatching.
  • Receiving emergency calls and obtaining information regarding the emergencies.
  • Dispatching the appropriate emergency service to the location of the incident.
  • Transmit necessary information to field personnel via radio or telephone communication systems 
  • Perform interface functions between Shell and the external agencies during a site-wide emergency.    

In addition, the dispatcher will: 

  • Monitor all CCTV cameras and access control alarms 
  • Answer routine telephone and radio calls
  • Prioritize calls for service and manpower allocation
  • Immediately enact the public complaint process upon receipt of a public complaints or concern (i.e. noise complaints)
  • Oversees basic operation of security alarm systems
  • Perform after hour call-outs for personnel
  • Serve as the Emergency contact for Pipelines and Sherwood Marketing Terminal

The Ideal Candidate:

Required Qualifications:

  • Have knowledge of the standard radio and telephone communications receiving and transmitting equipment
  • Possess strong computer skills
  • Must be able to work with minimal supervision
  • Have the ability to interpret and give both verbal and written instructions
  • Possess both excellent verbal and written communication skills
  • Have the ability to make sound decisions using all available information
  • Demonstrate the ability to appropriately respond to changing circumstances
  • Have excellent prioritization skills and be multi-task orientated
  • Demonstrate excellent interpersonal skills including communicating effectively
  • Analyze situations quickly and make sound decisions in emergency and routine situations
  • Work in a fast-paced environment and be able to work under pressure
  • Ensure the confidentiality of all records containing personal information 
  • Possess good hearing and vision (including color vision) appropriate for call-taking/dispatching functions
  • Work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays
  • Display the ability to work with and interpret facility maps
  • Possess strong HSSE leadership skills.
  • Demonstrated an excellent attendance record
  • Must posses a Emergency Communication Diploma or Equivalent 9-1-1 dispatching experience.

Required skills:

The successful applicants must complete the Dispatcher Training Program which includes but is not limited to:

  • Site orientation and Facility familiarization
  • Emergency Procedures
  • Incident training (Drills/Exercises)
  • Radio communications
  • Telephone features
  • Report writing 

The individual will have the ability to utilize the following systems:

  • Access Control ISL System 
  • Site Paging Systems
  • Site telecommunication systems
  • Site radio systems
  • Emergency Siren System

About the Company:

G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.

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Please Note: The application deadline for this job has now passed.