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Capacity Planner / Scheduler - Vancouver International Airport

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Job Reference: G4S/TP/2817232/131590
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive
Location: Richmond, BC
G4S Region: North America

G4S Business Unit:Canada
Closing Date: November 16, 2018
Package Description: Capacity Planner

Job Introduction:

This position description assumes that the individual has satisfied all basic requirements for employment by G4S Secure Solutions (Canada) Inc., including, but not limited to: criminal police information check (CPIC), credit reference, background check, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED).  Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee.  The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management

Role Responsibility:

Reporting to the Capacity Supervisor, the Capacity Planner strives to maintain schedule accuracy and efficiency while providing exceptional customer service.

MAJOR RESPONSIBILITIES, but not limited to:

  • Maintains, audits, and administers shift schedules for Screening Officers.
  • Ensures accuracy of Screening Officer attendance by documenting all work hours.
  • Responds to requests for shift changes and ensures all vacancies in the schedule are filled with the most suitable and qualified replacements.
  • Completes administrative functions, which include but are not limited to: processing leave requests, shift giveaways, and trade requests.
  • Maintains and provides all reports through various scheduling systems and software.
  • Works in accordance with established processes, Collective Bargaining Agreement and the Canada Labour Code.
  • Lead and / or participate in various project teams within the G4S Aviation division.
  • Other duties as assigned.

The Ideal Candidate:

Formal Education, Experience, Licenses and Certifications Required:

  • College Diploma or equivalent combination of education and experience.
  • Must have a minimum one year experience in an administrative role, preferably in the security or aviation industries.
  • Knowledge of relevant security and employment legislation is an asset.
  • Meet and maintain any applicable licensing or certification requirements.

  Skills Required:

  • Efficiency In oral And written communication 
  • Proficiency with Microsoft Office
  • Coaching, Mentoring, Motivating 
  • Assess and evaluate situations
  • Identify critical Issues quickly and accurately
  • Set attainable goals for self and others
  • Identify details and alternatives
  • Strong organizational skills
  • Support through teamwork, collaboration and cooperation
  • Self-awareness, Emotional Intelligence
  • Superior customer service orientation
  • Mediate conflict with tact & diplomacy
  • Promotes Health & Safety in the workplace
  • Synthesize facts, concepts, principles
  • Develop effective customer relations
  • Ability to recognize cause and effect
  • Ability to multitask  in a fast-paced environment


  • Bilingual French / English.
  • Proficiency with Timegate and Google for Work Suite.
  • Experience dealing with unions.


About the Company:

G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.

While we appreciate the interest of all applicants, only those shortlisted for interviews will be contacted.

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Please Note: The application deadline for this job has now passed.