Floria Chiu, Director of Customer Care for G4S Canada

Floria was born in Windsor, Ontario. She attended York University and then Ryerson University in Toronto, where she graduated with a degree in Politics and Public Administration.

Floria started her career with a start-up company in the security management industry, where she remained for several years. In her role, Floria was responsible for day-to-day administration and management, and for quality control of security services. She was eventually promoted to Manager for Strategic Accounts in the financial sector.

In 2010, Floria joined G4S in her current role as Director of Customer Care. She is responsible for managing a group of account managers to both maintain and grow a portfolio of strategic accounts. Floria acts as the escalation point in case there is an issue that needs to brought up for senior management. She also interacts and coordinates with all departments in G4S, from operations to business development and finance.

Floria told us, “G4S is a very dynamic company that is not afraid of changing the status-quo in the marketplace. The company is very focused on business solutions for our clients, not simply in catching up with the needs but actually anticipating their needs.”

“I like G4S because there is a tremendous focus on the customer. There is [also] a clear strategic direction on where the company is going, and what the future holds for all of us here in Canada.”